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Find clear answers for every major DMNexa area, from first setup and order review to notifications, Wallet, Shopify, and troubleshooting.
The fastest way to get value from DMNexa
Get started with DMNexa
Set up your seller account, teach DMNexa about your business, connect Instagram, and create your first reviewed order draft.
Read guide Getting startedCreate your first DMNexa order
Choose between Instagram conversation, AI text or voice, and manual entry, then review and confirm your first order safely.
Read guide InstagramConnect Instagram to DMNexa
Follow the Instagram authorization flow, choose the correct professional account, and confirm that the DMNexa connection is active.
Read guide AI & order draftsReview and edit an AI-created draft order
Check each review card, correct AI interpretations, resolve missing information, and decide whether to approve, re-analyze, or discard the draft.
Read guideEverything you need to use DMNexa
50 clear, product-reviewed guides.
Getting started
Set up DMNexa and create your first organized order.
Get started with DMNexa
Set up your seller account, teach DMNexa about your business, connect Instagram, and create your first reviewed order draft.
ReadCreate an account and complete onboarding
Learn what DMNexa asks during sign-up and how your business type, location, fulfillment choices, and tailored answers shape AI order review.
ReadFind your way around the DMNexa dashboard
Understand the Home, Messages, Orders, Wallet, Products, Insights, Connect, Settings, and More areas in DMNexa.
ReadCreate your first DMNexa order
Choose between Instagram conversation, AI text or voice, and manual entry, then review and confirm your first order safely.
ReadConnect Instagram, receive conversations, and solve connection issues.
Instagram account requirements for DMNexa
Check the account type, access, authorization, and message conditions needed to connect Instagram to DMNexa.
ReadConnect Instagram to DMNexa
Follow the Instagram authorization flow, choose the correct professional account, and confirm that the DMNexa connection is active.
ReadHow Instagram conversations and messages appear in DMNexa
Understand message sync, conversation search, channel filters, history, outgoing messages, and why older Instagram DMs may be missing.
ReadReconnect Instagram when authorization expires
Restore an expired or interrupted Instagram connection and verify that new supported messages reach DMNexa again.
ReadDisconnect Instagram from DMNexa
Learn what disconnecting does, what remains in your DMNexa account, and how to reconnect the channel later.
ReadAI & order drafts
Create, review, improve, and approve AI-assisted order drafts.
Create a draft order from an Instagram conversation
Open a synced customer conversation, ask DMNexa to analyze it, and review the resulting order draft without sending anything prematurely.
ReadCreate an order with AI from text or voice
Type, paste, or speak an order description so DMNexa can structure it into a seller-reviewed draft.
ReadCreate a manual order
Enter customer, item, due-date, fulfillment, pricing, and note details directly when AI analysis is unnecessary.
ReadReview and edit an AI-created draft order
Check each review card, correct AI interpretations, resolve missing information, and decide whether to approve, re-analyze, or discard the draft.
ReadUnderstand missing fields, defaults, and AI warnings
Learn why DMNexa shows missing information, what a default value means, and how AI Brain rules create business-specific review warnings.
ReadApprove a draft and send the customer order link
Confirm a seller-reviewed draft, send its public order link through the connected conversation, and understand what the customer sees.
ReadImprove AI draft order results
Give DMNexa clearer source text, maintain useful AI Brain rules, and review the details that language models most often misunderstand.
ReadOrders & customers
Manage order details, status, deposits, delivery, and customer links.
Understand DMNexa order statuses
Learn what each DMNexa order status means, how orders move through fulfillment, and how the Orders filters group active and finished work.
ReadAdd or edit customer details on an order
Manage customer name, phone, email, and conversation identity without treating an Instagram username as verified contact information.
ReadSet pickup, delivery, and address details
Choose the fulfillment method, enter a complete delivery address when needed, and verify AI-extracted location details before approval.
ReadEdit item prices, shipping, discounts, and order total
Review the price summary on a DMNexa order and correct item amounts, shipping or delivery fees, discounts, and totals before confirmation.
ReadTrack payment or deposit status on an order
Mark whether order money has been received without confusing payment tracking with fulfillment status or automated payment collection.
ReadUnderstand the customer-facing order link
See what the public DMNexa order page contains, who can open it, and how to handle corrections after the link is sent.
ReadDiscard a draft or cancel an order
Choose the correct action for an accidental draft, duplicate request, or order that will no longer proceed.
ReadAI Brain
Teach DMNexa how your business handles custom orders.
What is AI Brain in DMNexa?
Understand the business context, onboarding answers, review rules, custom instructions, strictness, and test area that guide AI order review.
ReadAdd, edit, or remove AI Brain rules
Keep the order-review checklist aligned with your real business by managing generated and custom AI Brain rules.
ReadSet AI Brain review strictness and test it
Choose how broadly DMNexa raises review concerns, then use a sample request to see the current AI Brain behavior before relying on it for real drafts.
ReadSettings & notifications
Configure your business, location, email and mobile alerts, appearance, and security.
Update your account and business profile
Change seller name, username, business name, description, and logo, and find the AI Brain and connected-account settings.
ReadChange location, currency, and timezone
Update country, city or service area, default currency, and timezone so orders, reminders, and business summaries use the right context.
ReadConfigure email, mobile push, summaries, and order reminders
Turn seller notifications on or off, choose email and mobile push, and control morning, evening, and due-soon order alerts.
ReadChange appearance and enable Face ID or fingerprint login
Choose light, dark, or system appearance and set up biometric sign-in on a supported private mobile device.
ReadPlans & billing
Understand the trial, subscriptions, purchases, and billing management.
Understand the free trial and order limit
Learn what is included in the 14-day DMNexa trial, how the 10-order allowance works, and what happens when trial access ends.
ReadStart, change, or cancel a DMNexa subscription
Find the current plan, understand which provider manages payment, and use the correct portal for Stripe, Apple, Google Play, or Shopify.
ReadRestore an Apple App Store or Google Play purchase
Restore a DMNexa mobile subscription after reinstalling, changing devices, or signing back into the correct store account.
ReadShopify
Connect your store, match products, and understand Shopify billing.
Connect a Shopify store to DMNexa
Install or open DMNexa from Shopify, finish seller sign-in and onboarding, authorize the store, and wait for the initial catalog sync.
ReadShopify catalog sync and product matching
Learn how connected Shopify products and variants appear in DMNexa manual orders and AI-created drafts, including price matching and discounts.
ReadUse Shopify Products & Costing
Attach unit-based Wallet expenses to synced Shopify products to estimate what one product costs to make.
ReadUnderstand Shopify billing for DMNexa
Learn when a Shopify-connected seller subscribes through Shopify, where approval occurs, and how an existing subscription provider affects billing.
ReadWallet & insights
Track operational income, expenses, receipts, material usage, and business summaries.
Understand Wallet and Insights
Learn the difference between DMNexa’s lightweight cash-movement records and its read-only order-based business insights.
ReadAdd income or an expense to Wallet
Record a sale or cost, choose status, category, currency, date, payee, order link, receipt, quantity, and unit where applicable.
ReadRead your DMNexa business insights
Interpret the 30-day trend, snapshot cards, popular products, fulfillment patterns, delivery areas, and repeat-customer leaderboard.
ReadEdit, settle, or remove a Wallet transaction
Correct a Wallet entry, change its pending or settled status, open a linked order, or remove a mistaken transaction.
ReadAdd, view, replace, or remove a Wallet expense receipt
Attach a receipt photo to an expense, open it later, replace the image, or remove it without changing the transaction.
ReadTrack material usage and remaining quantity in Wallet
Record how one expense uses material from another unit-based expense and read the remaining quantity without treating Wallet as inventory software.
ReadTroubleshooting
Resolve common connection, AI, notification, and account problems.
Instagram messages are not appearing in DMNexa
Check connection status, authorization, account identity, timing, and new-message delivery when the DMNexa inbox looks incomplete.
ReadFix a missing or incorrect AI order draft
Correct item, date, customer, fulfillment, address, or price mistakes and decide when to edit, re-analyze, or improve AI Brain.
ReadNotifications or order reminders are not working
Check notification toggles, seller email, mobile permission, timezone, order status, due time, and app version when an alert is missing.
ReadFix common billing and plan problems
Resolve missing access, provider mismatch, unsuccessful checkout, past-due status, order-limit messages, and duplicate-purchase concerns.
ReadShopify connection or catalog sync is not completing
Resolve a stalled Shopify authorization, initial catalog sync, missing product, or outdated permission.
ReadUpdate DMNexa on web, iOS, or Android
Refresh the web app, install mobile store releases, and reopen DMNexa when a guide or screen differs from the current product.
ReadDelete your DMNexa account and request data deletion
Permanently delete the seller account from Settings or use the public deletion process when you cannot sign in.
ReadNo exact match yet
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