Restore an Apple App Store or Google Play purchase
Restore a DMNexa mobile subscription after reinstalling, changing devices, or signing back into the correct store account.
Open Plans in the native app, choose Restore Purchases, and use the same Apple ID or Google account that bought the subscription. DMNexa verifies the store purchase and restores access when it matches.
Use restore when a mobile store subscription exists but DMNexa does not show the expected access.
Restore
- Confirm the device is signed into the Apple ID or Google account that made the purchase.
- Sign in to the correct DMNexa seller account.
- Open Plans.
- Choose Restore Purchases.
- Wait for store verification and the DMNexa access refresh.
If no purchase is found
Check the subscription directly in Apple or Google account settings. Make sure it is active and belongs to the current store identity. A web/Stripe or Shopify subscription will not appear as an Apple or Google purchase.
Avoid buying again until you identify the existing provider. If the store shows an active DMNexa subscription but restore fails, capture the non-sensitive receipt or subscription status, the DMNexa account email, platform, and approximate purchase date, then contact support.
Never send a full payment-card number or store password.
Frequently asked questions
Will Restore Purchases charge me again?
The restore action checks eligible purchases from the signed-in store account; it is not intended to create a new purchase.
Why is no purchase found?
The device may be signed into a different store account, the purchase may belong to another provider, or the subscription may no longer be active.
This page is maintained from the current DMNexa product behavior. If your screen looks different, check for an app update or contact support.