How Instagram conversations and messages appear in DMNexa
Understand message sync, conversation search, channel filters, history, outgoing messages, and why older Instagram DMs may be missing.
An active Instagram connection sends supported message events to DMNexa for the seller inbox and order analysis. Search conversations by the available customer identity, use the current channel filter on mobile, and refresh for newly received events.
Once Instagram is connected, supported message events can flow into the DMNexa inbox.
What you see in Messages
The Messages area lists customer conversations available to the connected seller account. Open a conversation to read the stored incoming and outgoing messages and decide whether it contains an order request.
DMNexa reads this inbox from its stored message data. It does not need to request the live Instagram inbox each time you open the page.
Find a conversation
Use Search conversations to look for the customer identity stored with the conversation. Search is applied by DMNexa’s message service rather than only hiding rows already loaded on the screen.
On mobile, use All or the active Instagram channel filter when it is shown. A dimmed channel is not an active connection. Pull down to refresh after a new message arrives; on web, reopen or refresh the Messages view.
Message history and timing
DMNexa can only show data that Meta permits and that the connection has delivered. Messages from before connection, periods when authorization was inactive, unsupported message types, or events that never reached DMNexa may not appear.
For AI order creation, DMNexa uses recent available context rather than unlimited lifetime history. Important details outside that context should be added manually during review.
Outgoing confirmation messages
After you review and approve an eligible conversation draft, DMNexa can send the customer-facing order link through the connected conversation. The seller controls this step; draft analysis alone does not send it.
If the inbox looks incomplete
Check the Instagram connection status, refresh the screen, and test with a new ordinary text message from another account. Then follow Messages are not appearing if the new event does not arrive.
Frequently asked questions
Does DMNexa show my full Instagram history?
Not necessarily. DMNexa shows supported conversation data it has received and stored under the active connection; older history may not be available.
Which messages does AI use for a conversation draft?
The current order flow uses recent stored conversation context, up to the product's supported message limit, rather than every lifetime message.
This page is maintained from the current DMNexa product behavior. If your screen looks different, check for an app update or contact support.