Instagram account requirements for DMNexa

Before connecting, confirm the following:

• The Instagram account is a supported professional account used for the business.
• You can sign in to the Meta account that is allowed to manage it.
• You understand and approve the permissions Meta displays.
• The account is in good standing and can use professional messaging features.
• Browser pop-ups or in-app authorization are not blocked during connection.

Why authorization is required

Meta controls access to Instagram account and message data. DMNexa cannot connect by accepting your password or by using only the public username. You must complete Meta’s authorization and choose the correct professional account.

What connection enables

An active connection allows supported incoming and outgoing conversation events to be processed for the DMNexa inbox. The exact history available depends on what DMNexa has received and what Meta allows; connection should not be treated as an unlimited import of every message ever sent.

If the account does not appear

Check that you signed in with the correct Meta identity and that the Instagram account is professional and managed by that identity. Then close the authorization window, return to DMNexa, and try again.

If Meta shows a permission or account-management error, resolve it in Meta first. DMNexa support cannot override Meta account ownership or security checks.