Start, change, or cancel a DMNexa subscription
Find the current plan, understand which provider manages payment, and use the correct portal for Stripe, Apple, Google Play, or Shopify.
Open Settings → Billing & Plan or the Plans screen. DMNexa shows the provider that owns the subscription and the action available there; manage or cancel through that same provider.
Subscriptions are managed by the provider that created the purchase.
Find your provider
Open More → Settings → Billing & Plan, or open Plans from a billing banner. The screen shows the current plan, usage, provider-management message, and available action.
Provider paths
- Web/Stripe: open the billing portal from DMNexa when available.
- Apple App Store: manage subscriptions in the Apple ID subscription settings.
- Google Play: manage subscriptions in Google Play for the purchasing account.
- Shopify: manage the app subscription in Shopify Admin.
You may need to use the same account and platform that completed the original purchase.
Change plan
Choose Starter or Growth where the current provider allows purchase or plan change. Review the price and provider terms shown before confirmation. DMNexa syncs entitlement after the provider validates the change.
Cancel renewal
Cancel through the provider. Access normally follows the provider’s current-period rules; the provider screen is authoritative for the effective date.
Deleting DMNexa or disconnecting Instagram does not automatically cancel a paid subscription.
Frequently asked questions
Why can I not manage my plan on this device?
A subscription purchased through another provider must be managed there. DMNexa shows a message identifying the provider and the available path.
Does deleting the app cancel my subscription?
No. Cancel the subscription through its billing provider before uninstalling if you do not want it to renew.
This page is maintained from the current DMNexa product behavior. If your screen looks different, check for an app update or contact support.