Delete your DMNexa account and request data deletion
Permanently delete the seller account from Settings or use the public deletion process when you cannot sign in.
In DMNexa Settings, choose Delete Account and confirm the permanent action. If you cannot access the account, follow the public Data deletion page or contact support for identity verification.
Account deletion is permanent and different from disconnecting a channel or uninstalling the app.
Before deletion
- Review and export any information you are responsible for retaining.
- Cancel an active subscription through Stripe, Apple, Google Play, or Shopify as applicable.
- Resolve any customer work that should not be lost.
- Make sure you are signed into the correct seller account.
Delete in the app
Open More → Settings, scroll to the account actions, choose Delete Account, and follow the confirmation. DMNexa calls the permanent account-deletion flow rather than merely signing you out.
If you cannot sign in
Open Data deletion and follow the request instructions, or contact support. DMNexa may need to verify that you control the account before acting.
Important differences
- Uninstalling does not delete the account.
- Disconnecting Instagram removes that channel’s stored conversations and messages but does not delete the seller account.
- Account deletion does not necessarily cancel a subscription managed by an external billing provider.
Read the Privacy Policy for the current legal description of deletion, retention, and exceptions.
Frequently asked questions
Is deleting the app the same as deleting the account?
No. Uninstalling removes the app from a device but does not delete the seller account or cancel an external subscription.
Should I cancel billing before deleting?
Yes. Check the provider that manages the subscription and cancel renewal there before account deletion when applicable.
This page is maintained from the current DMNexa product behavior. If your screen looks different, check for an app update or contact support.