The correct account matters
The Meta identity must manage the intended Instagram professional account.
Instagram integration
Connect the professional account where customer orders already begin.
DMNexa uses Meta’s authorization flow. You approve the requested access with Meta, supported conversations appear in Messages, and you decide which thread should become an order draft.
- ✓Meta authorization flow
- ✓Professional account required
- ✓Disconnect controls available
Seller review required
Seller verifies price before approval
Connection without credential sharing
Authorize the channel, then keep control of the order action.
DMNexa does not ask you to send an Instagram password to support. The supported connection begins with Meta and remains tied to the account access you manage there.
Permissions must stay active
Expired or changed authorization can interrupt new supported message delivery until reconnection.
Not every message is an order
The seller selects the genuine request instead of converting every incoming conversation automatically.
How it works
How the Instagram connection works
Connection and order creation are separate, visible actions.
- 1
Use a supported professional account
Confirm the account type and Meta management access before starting.
- 2
Continue to Meta
Open DMNexa’s Connect area and complete the authorization shown by Meta.
- 3
Verify active status
Return to DMNexa, check the connected identity, and send a normal test message if needed.
- 4
Open a supported conversation
New supported messages can appear in DMNexa Messages while remaining part of the Instagram workflow.
- 5
Choose Create draft order
Start analysis only for the conversation you want to turn into a seller-reviewed draft.
Capabilities
Designed around explicit seller actions
Connection makes the workflow possible; it does not hand control of customer commitments to AI.
Official authorization surface
Sign in and approve access with Meta rather than sharing a password with DMNexa.
Visible connection status
See whether the intended Instagram identity is active or needs attention.
Conversation inbox
Read supported customer messages inside the DMNexa seller workspace.
Seller-started draft creation
Choose when a specific conversation is ready to become an order.
Connected confirmation delivery
After approval, eligible conversation orders can send the public order link through the active connection.
Disconnect and reconnect paths
Stop new sync or restore expired authorization through documented controls.
Who it helps
Before you connect
A short preparation check prevents most connection confusion.
✓Instagram professional account
✓Correct Meta management identity
✓Permission to authorize the business account
✓Current supported browser or app
✓A second account for a test message
✓No password shared with support
Common questions
Straight answers before you start.
These answers describe the current supported workflow and its boundaries.
Does DMNexa need my Instagram password?
No. The supported connection uses Meta’s authorization flow. You sign in with Meta and approve the permissions displayed there.
Will connecting Instagram post on my account?
The connection supports the approved messaging and account workflow. Review the exact permissions displayed by Meta during authorization.
Does every DM become an order?
No. The seller opens the relevant conversation and chooses Create draft order.
What happens if authorization expires?
DMNexa can show that the connection needs attention. Complete the reconnect flow and test with a new supported message.
Start with real work
Start free trial Connect the inbox, then choose the orders that matter.
DMNexa keeps connection status visible and keeps draft creation in the seller’s hands.