Create a draft order from an Instagram conversation
Open a synced customer conversation, ask DMNexa to analyze it, and review the resulting order draft without sending anything prematurely.
In Messages, open the customer conversation and tap Create draft order. DMNexa analyzes recent stored messages, creates a Draft order, and opens review; it does not send the result until you approve it.
Use this flow when the customer’s request already lives in a connected Instagram conversation.
Create the draft
- Open Messages.
- Select the customer conversation.
- Review the messages and confirm that they contain a genuine order request.
- Tap Create draft order.
- Wait for the analysis and draft creation to complete.
DMNexa creates an order with Draft status and opens the review screen.
What the AI does
The assistant reads recent stored conversation context and looks for customer, item, quantity, customization, fulfillment, address, due-date, pricing, and note information. It also compares the possible order with the visible rules in your AI Brain.
The output includes extracted fields, missing fields, warnings, and a structured draft. Details that were not supplied should remain missing or be clearly shown as defaults requiring review.
For a fashion order, verify the exact product or style, size, color, quantity, customer contact, delivery choice, address, price, discount, shipping fee, and payment status. A customer photo can remain part of the Instagram discussion, but the draft does not identify the product or its options from that image.
What you must do
Compare the draft with the conversation, especially negative instructions, changed choices, dates, delivery details, and price. Open Edit for any section that needs correction.
If the conversation is not actually an order, discard the draft. If information is missing, ask the customer, then update the draft. Select Approve & Send Link only when the record matches the agreement.
Frequently asked questions
What does the AI analyze?
It analyzes the recent stored context available for the selected conversation and combines it with the seller's AI Brain review rules.
Does tapping Create draft order message the customer?
No. It creates a seller-side draft and opens review. Sending occurs only after seller approval.
Why are customer details sometimes blank?
The conversation or connected profile data may not provide a reliable customer name, phone, or email. Fill only what you can verify.
Can the draft identify a fashion product from a photo?
No. The order draft analyzes the available stored text, not product photos. Make the final product, size, color, and other agreed details explicit in text, then verify them during review.
This page is maintained from the current DMNexa product behavior. If your screen looks different, check for an app update or contact support.