Discard a draft or cancel an order
Choose the correct action for an accidental draft, duplicate request, or order that will no longer proceed.
Discard a Draft that should never become an order. Cancel an existing order when the request was real or confirmed but will no longer proceed. Cancellation preserves an accurate order history.
Use the action that reflects what actually happened.
Discard a draft
On the Draft review page, choose Discard Draft when the record is accidental, a duplicate, a test you do not need, or not a genuine order request. Review the confirmation carefully because deletion-style actions are not intended as status history.
Cancel an order
Use Cancelled when a real order will no longer proceed. Cancellation keeps the order in history with an accurate final state, which is more useful than pretending it never existed.
Communicate cancellation to the customer separately. If money changed hands, follow your refund policy and payment provider process; changing the DMNexa status does not move funds.
Avoid creating competing records
If only a detail changed, edit the existing order. Do not discard or cancel it and create another order unless your business process truly requires a new record. One continuous record reduces version confusion.
Frequently asked questions
Should I discard or cancel a duplicate draft?
Discard the duplicate Draft and keep the correct order record.
Does cancelling issue a refund?
No. Cancellation updates the operational order state. Handle refunds through the payment process your business used.
This page is maintained from the current DMNexa product behavior. If your screen looks different, check for an app update or contact support.