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Data Deletion Instructions

Effective May 23, 2026 · Required for Meta Instagram App Review

This page explains how to request deletion of your data from DMNexa. DMNexa integrates with Meta's Instagram Messaging API. When a seller connects an Instagram Business account or imports conversations, we store certain data to deliver the service.

For Sellers — Delete Your Account and Data

To delete your DMNexa account and all associated data:

  1. Email hello@dmnexa.com with the subject line: Delete my account
  2. Include the email address associated with your DMNexa account.
  3. We may verify your identity before processing the request.
  4. We will confirm receipt within 2 business days and target completion within 30 days.

What gets deleted

  • Your account and login credentials.
  • Your business profile and all onboarding settings.
  • Order records associated with your account.
  • Instagram messages stored from your connected Instagram Business account and related integration data.
  • All other personal data associated with your account.

Retention during deletion

Deletion may be limited by legal, billing, tax, security, fraud-prevention, backup, or dispute obligations. Some backup copies may take additional time to expire from operational systems.

For Instagram Users — Remove Your Instagram Data

If you are a customer who messaged a seller through Instagram and your messages were processed through DMNexa, you can request deletion of your data:

  1. Email hello@dmnexa.com with the subject line: Instagram data deletion request
  2. Describe your request — for example, the Instagram Business account you messaged.
  3. Include your Instagram username or other information that helps us locate the data. We may verify your request before processing.
  4. We target completion within 30 days when we can verify and locate the data.

Note: Instagram messages are automatically deleted from our systems after 14 days as part of our standard data retention policy.

For Customers — Delete Customer or Order Data

If your order or customer information was processed through DMNexa by a seller, email hello@dmnexa.com with the subject line Customer data deletion request. Include the seller or business you interacted with and the email, phone number, or platform handle used for the request. We may need to verify the request and coordinate with the seller before deletion.

Disconnect Instagram Without Deleting Your Account

If you want to disconnect your Instagram account from DMNexa without deleting your full seller account, email hello@dmnexa.com with the subject line Disconnect Instagram. We will remove your Instagram connection and delete stored Instagram message content associated with that account, subject to the limits described above.

Privacy Request API

DMNexa tracks privacy requests internally. Product surfaces may submit requests to POST /privacy/requests. Email remains the recommended path for now because we may need to verify identity, seller relationship, or platform identifiers before processing.

Contact

Email: hello@dmnexa.com
Response time: confirmation within 2 business days; target completion within 30 days when verification is complete

See also: Privacy Policy · Terms of Service