DMNexa email, push, and order reminders
Learn when DMNexa sends seller emails, mobile push alerts, morning and evening summaries, and one-hour or 30-minute order reminders.
DMNexa can email enabled daily summaries and due-soon reminders to the seller account. Supported mobile push alerts can warn about active orders due in one hour or 30 minutes after Push and device permission are enabled. Daily timing follows the seller’s timezone.
Order reminders are for the seller, not the customer. They reduce the chance that active work stays hidden in an order list while a due time approaches.
Choose the delivery channel
Open More → Settings → Notifications. The master Notifications switch must be on before the other choices apply.
- Email delivers enabled summaries and supported reminders to the owner email on the seller account.
- Push enables supported mobile alerts. The signed-in device must also grant DMNexa notification permission.
The current mobile push path supports due-soon order alerts. Daily summaries are delivered through the enabled email path. A device-level Focus mode, notification summary, battery restriction, or denied permission can still delay or hide push even when the DMNexa toggle is on.
Morning summary: orders due today
When Morning summary and Email are enabled, DMNexa checks for Confirmed or In Progress orders due during the seller’s current local day. If at least one matches, the seller receives a count around 8:00 AM in the timezone saved in Settings.
If no active orders are due today, DMNexa skips the empty summary.
Evening summary: prepare for tomorrow
When Evening summary and Email are enabled, DMNexa checks for Confirmed or In Progress orders due the next local day. A non-empty summary is prepared around 8:00 PM, giving the seller a chance to prepare before the next morning.
The summary opens the Orders area rather than changing any status or contacting a customer.
Due-soon reminders: one hour and 30 minutes
For a Confirmed or In Progress order with a future due time, DMNexa can schedule alerts for:
- One hour before the order is due.
- 30 minutes before the order is due.
With Email enabled, these reminders can arrive by email. With Push enabled and device permission granted, supported push alerts can appear on the registered mobile device and open the relevant order when tapped.
Only future alert times are scheduled. If the order is confirmed, updated, or given a due time after one of those moments has passed, DMNexa does not send the expired alert retroactively.
What makes reminder timing reliable
Keep these fields current:
- Set the correct business timezone in Settings → Location & Currency.
- Give the order an accurate date and time.
- Keep work that should trigger reminders in Confirmed or In Progress status.
- Turn on the master Notifications switch and the needed Email or Push channel.
- Allow notifications in the phone’s operating-system settings for mobile push.
Pausing, completing, cancelling, or changing the due time causes the reminder schedule to be recalculated. Notifications do not collect payment, message the customer, or guarantee that a device or email provider will display an alert at an exact second.
For setup steps, see Configure notification settings. If an expected alert is missing, use Notifications or order reminders are not working.
Frequently asked questions
Can DMNexa remind me about orders by email?
Yes. With Notifications and Email enabled, DMNexa can send the morning or evening summary and supported due-soon order reminders to the seller account email.
When are the daily summaries sent?
The morning summary is prepared around 8:00 AM local time for active orders due today, and the evening summary around 8:00 PM for active orders due tomorrow. A summary is skipped when no matching orders are due.
Why did I receive only the 30-minute reminder?
DMNexa schedules only future alerts. If an order becomes eligible less than one hour before it is due, the one-hour time has already passed and only a later valid reminder may be scheduled.
This page is maintained from the current DMNexa product behavior. If your screen looks different, check for an app update or contact support.