How DMNexa works, from customer message to confirmed order

DMNexa uses a simple principle: AI can prepare the work, but the seller makes the decision. Every conversation-to-order flow ends on a review screen before anything becomes a confirmed order.

1. Connect the selling channel

Connect a supported Instagram professional account from DMNexa. After authorization, supported messages sent to that account can appear in the DMNexa inbox. The connection does not replace Instagram; it gives you a second, order-focused way to work with those conversations.

2. Open the relevant conversation

Choose the customer conversation that contains an order request. DMNexa displays the stored message history it has received for that conversation.

You decide when a conversation is ready. A casual question does not need to become an order, and DMNexa does not create one simply because someone mentioned a product.

3. Create a draft

Select Create draft order. DMNexa sends the recent conversation context through its order-analysis flow and creates a real order with Draft status.

The assistant looks for details such as:

• Customer identity and contact details available to the order.
• Requested items, quantities, sizes, options, and customizations.
• Pickup or delivery intent and address information.
• Due date or requested fulfillment date.
• Prices, shipping, discounts, and notes when stated.
• Missing fields and warnings based on the business rules in your AI Brain.

4. Review the result

The review page shows the draft and the AI analysis together. If the customer never provided a name, delivery method, or date, DMNexa should mark that gap instead of inventing an answer. Some date fields may receive a visible default so the order remains editable; treat that as a prompt to verify, not as customer intent.

Open any editable section to correct the result. This is also where you can re-analyze after changing the source text, or discard a draft that should not become an order.

5. Approve and send

When the draft matches the agreement with the customer, approve it. DMNexa changes the order from Draft to Confirmed and can send the customer a link to view the organized order.

The link helps the customer see the details you approved. It is not a substitute for your own payment, refund, or fulfillment policies.

6. Manage fulfillment

Use the order record as work moves forward. Confirmed orders can progress through active work and completion states, and you can track payment or deposit information separately where available.

If you want to try the exact product flow, follow Create an order from an Instagram conversation.